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Peeptoon is a logistics and courier service aggregator that helps businesses ship their products across India and internationally at the lowest rates. 

Peeptoon provides a wide range of transportation services including air freight, ocean freight, ground transportation, and intermodal transportation.

Yes, Peeptoon offers temperature-controlled shipping for sensitive and perishable goods. Please contact our customer service team for more information.

Peeptoon provides domestic shipping services to all  28 states and 8 Union Territories  in the India.

You can book your shipment directly through our WhatsApp support:
👉  https://wa.me/918794152726 

We collaborate with top courier companies like DTDC, Blue Dart, Delhivery, India Post, and more. 

Yes, we provide same-day, express, and local delivery options based on your location and service availability. 

Yes! You can track your shipment on our website or through AfterShip with tracking ID. 

Yes, we offer both Pan India and international shipping services.

🟢 Yes, "To Pay" shipments are available!

This means the receiver pays the shipping charge after the parcel is delivered.

🔹 Ideal for B2B clients where the receiver agrees to cover logistics cost.
🔹 Available only for select trusted partners and verified receivers.
🔹 Delivery agents collect the shipping fee at the time of delivery, separate from COD (product payment).
🔹 Not available for high-risk zones or first-time receivers.

📌 To enable "To Pay" for your account or client, please contact our team via WhatsApp:
👉 https://wa.me/15557022947

Yes, COD is available with select courier partners. 

Just message us on WhatsApp with your pickup and delivery pincode and parcel weight – we’ll send you the best rate instantly. 

We mainly serve wholesalers, traders, dropshippers, manufacturers, and small to medium businesses. 

• Express Delivery: 1–3 business days (depending on destination)
   
• Surface Delivery: 3–7 business days
  Tracking updates will be shared in real-time via WhatsApp or our website.

• Includes insurance coverage for loss/damage.
   
• Extra ROV (Risk of Value) charges apply based on invoice value.
   
• Full claim support is available for both B2C and B2B shipments.
   

• No insurance coverage.
   
• For B2C, max claim support is ₹2,000 or invoice value (whichever is lower).
   
• For B2B, no claim is entertained—full risk is on the shipper.
   

💡 Note: Declare the correct invoice value at booking for accurate risk handling.

⏱️ All issues must be raised within 48 hours of delivery, and only by the original seller who booked the shipment.

❗ Claims raised after 48 hours will not be accepted as per courier partner policies.

To raise any delivery issue, sellers must provide the following:

• 📹 Packing video with AWB label visible
   
• 📦 Unboxing video with AWB visible
   
• 📝 Remarks on POD (Proof of Delivery), if noted at time of delivery
   
• 📷 Clear photos of shipment and label
   
• 🧾 Invoice copy
   

📌 These are mandatory for claim processing. Missing any may result in claim rejection.

Sellers can raise concerns for:

• 🔴 Delivered but Not Received
  (Invalid if customer shared OTP with courier – that confirms receipt.)
   
• 🔄 Wrong Parcel Delivered
   
• 💥 Damaged Parcel
   
• 📦 Shortage in Parcel
   
• 💰 COD Paid but Not Marked as COD
   

All must be reported within 48 hours of delivery with valid proof.

💰 COD Payout Schedule:

• Every Tuesday and Friday
   
• Payout is based on D+2 cycle (2 business days post delivery)
   

⚡ Early COD and adjustment in bills are available only for verified, selected clients.

🧾 Billing Options:

• Bills can be sent weekly or on custom dates, based on customer preference and credit performance.
   
• The maximum credit limit is ₹25,000. Beyond this, bookings or COD settlements may be held.
   

📌 Contact Peeptoon support on WhatsApp for billing or COD requests:
👉 https://wa.me/15557022947

💼 Payment Cycle Details:

• All shipping charges (freight, pickup, handling, etc.) are billed on a weekly or customized cycle, based on your preference and agreement.
   
• Bills can be settled via UPI, bank transfer, or direct debit (for approved clients).
   
• Due dates are shared with every bill. Late payments may result in account hold or delayed COD settlements.
   
• Customers with consistent records may request custom payment terms, subject to approval and within the ₹25,000 credit cap.
   

📌 Want to set or revise your payment cycle? Message us:
👉 https://wa.me/15557022947

💳 Payment Methods Available:

• ✅ UPI (Google Pay, PhonePe, Paytm, etc.)
   
• ✅ Bank Transfer (NEFT/IMPS/RTGS)
   
• ✅ Direct Payment Link (sent with your invoice)
   
• ✅ Auto-debit (for eligible clients with prior approval)
   

📩 You will receive a bill summary every billing cycle (weekly or custom) with payment details and due date.

📌 Important: Always mention your Client ID or Invoice Number in the payment remark for faster processing.

💬 For payment confirmation or assistance, WhatsApp us at:
👉 https://wa.me/15557022947

⚖️ Legal and Recovery Process:

• If the receiver fails to pay the shipping charge on a "To Pay" shipment, or
   
• If a seller/client delays payment beyond the agreed billing cycle (weekly/custom),
   

Peeptoon reserves the right to:

1. 🚫 Hold further shipments and services until dues are cleared.
    
2. 🔁 Adjust pending COD payouts against the unpaid balance.
    
3. ⚠️ Charge a late payment penalty or interest, as per terms and conditions.
    
4. 📩 Send a formal legal notice for recovery through our legal department.
    
5. 🧾 Report the case under commercial dispute law for non-payment.
    

📌 We strongly recommend timely payments to avoid service interruption and legal complications.

💬 For payment-related help, contact Peeptoon support here:
👉 https://wa.me/15557022947