Effective Date: July 27, 2026

Company: Peeptoon Private Limited

Peeptoon Private Limited ("Peeptoon", "we", "our", or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, mobile application, APIs, or any services provided by Peeptoon.

By using our services, you agree to this Privacy Policy.

We may collect:

• Full name
• Mobile number
• Email address
• Pickup and delivery addresses
• Government-issued identification (when required for verification or regulatory compliance)
• Business information (where applicable)
• Profile photo (if provided)
• Google account information (when signing in with Google), including your name, email address, and profile picture through Google Sign-In and Firebase Authentication.

To facilitate payments and COD remittances, we may collect:

• Bank account holder name
• Bank account number
• IFSC code
• Bank name
• UPI ID (where applicable)

Online payments are processed securely through Razorpay. Peeptoon does not store your complete debit/credit card details.

With your permission, we collect precise GPS location to:

• Detect pickup location
• Coordinate pickups and deliveries
• Calculate delivery routes
• Improve courier matching
• Prevent fraudulent pickup requests

Location access can be disabled through your device settings, although some services may not function properly.

If you use our Voice Assistant feature, the application accesses your device microphone to receive voice commands.

Voice recordings are used only for processing your requested action and are not used for advertising or profiling unless explicitly stated. Voice data is processed only as required to provide the requested feature.

We automatically collect:

• Device information
• Browser type
• Operating system
• IP address
• App activity
• Order history
• Crash logs
• Customer support records
• Interaction logs

We use your information to:

• Process shipment bookings
• Coordinate pickups and deliveries
• Provide shipment tracking
• Process COD remittances
• Verify user identity
• Provide customer support
• Send WhatsApp, SMS, email, and in-app notifications
• Authenticate users through Google Sign-In or OTP verification
• Improve app performance and user experience
• Prevent fraud and abuse
• Comply with applicable laws

Mobile verification may be completed using:

• Firebase Phone Authentication
• Approved SMS OTP service providers

Your mobile number is used only for authentication, security, and account recovery.

We never sell your personal information.

We may share information with:

• Courier partners (including DTDC, Delhivery, Ekart, XpressBees, India Post, Blue Dart, Amazon Shipping, Aramex, and other logistics partners)
• Payment processor (Razorpay)
• Google Firebase and Firebase Authentication
• Google Cloud services
• Render cloud hosting
• Analytics providers
• Government authorities, regulators, or law enforcement where legally required

Each service provider receives only the information necessary to perform its services.

Some of our technology providers, including Google Cloud, Firebase, Render, Razorpay, analytics providers, and international courier partners, may process or store personal data outside India.

Where such transfers occur, Peeptoon takes reasonable steps to ensure appropriate safeguards are implemented in accordance with applicable Indian laws.

We retain personal information only for as long as necessary.

Typical retention periods include:

• Account information: while your account remains active
• Shipment records: up to 7 years for taxation, accounting, legal, and regulatory compliance
• Customer support records: up to 3 years
• Authentication logs: as reasonably required for security

After the applicable retention period, data is securely deleted or anonymized unless longer retention is required by law.

Subject to applicable law, you may:

• Access your personal data
• Correct inaccurate information
• Update your information
• Request deletion of your account
• Withdraw previously provided consent where processing is based on consent
• Request information about how your personal data is processed
• File a grievance regarding your personal data
• Exercise your Right to Nominate another individual to exercise your rights on your behalf in the event of death or incapacity, where applicable under Indian law.

Consent may be withdrawn at any time by contacting us. Withdrawal of consent will not affect processing already completed before withdrawal.

Our services are not intended for individuals under 18 years of age.

Where required by applicable law, we will obtain verifiable parental or lawful guardian consent before processing the personal data of children.

We do not knowingly use children's personal data for behavioral monitoring, tracking, or targeted advertising.

Our website and applications may use cookies and similar technologies for:

• Authentication
• Security
• Performance improvement
• Remembering user preferences
• Analytics

We may use services such as Google Analytics to understand website usage and improve our services.

Users may control cookies through browser settings.

We implement reasonable technical and organizational security measures, including:

• Encryption during transmission
• Secure cloud infrastructure
• Restricted employee access
• Firewalls
• Authentication controls

Although we take reasonable precautions, no method of transmission or storage is completely secure.

If we become aware of a personal data breach affecting your information, we will take appropriate remedial measures and provide notifications where required under applicable law.

In accordance with applicable Indian laws, users may contact our Grievance Officer regarding privacy-related concerns.

Grievance Officer

Name: Debashish Saha 

Designation: Grievance Officer

Company: Peeptoon Private Limited

Email: help@peeptoon.com

Phone: +91 87875 594163

We aim to acknowledge and resolve grievances within 30 days, subject to applicable legal requirements.

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated Effective Date.

Continued use of our services after such changes constitutes acceptance of the revised Privacy Policy.

Peeptoon Private Limited

Based in India

Serving PAN India and International Shipping

Phone: +91 87875 594163

Email: help@peeptoon.com

Website: https://www.peeptoon.com