Terms and Conditions

This Shipping Policy Agreement ("Agreement") is made and entered into by and between the Client ("Client") and the Vendor, which is an Aggregator Company ("Peeptoon Pvt. Ltd."), collectively referred to as the "Parties." This Agreement outlines the terms and conditions regarding the shipping services provided by the Vendor to the Client. By entering into this Agreement, the Parties agree to the following terms: Last Updated: 01 Nov,2024

1. Shipping Claims and Liability

a. Non-Secure Shipments: For shipments that are not secured as per the Vendor's policies, the maximum claim amount in the event of loss, damage, or non-delivery shall be limited to INR 2,000 (T&C) and (T&C).

b. Secure Shipments: For shipments that are secured according to the Vendor’s defined security standards, the Client will be entitled to a claim amount of up to INR 500,000 (Five Lakhs) in the event of loss ( not included govt. Banned items like liquid, lithium battery etc..), damage, or non-delivery, subject to the claim verification and assessment process by the Vendor (T&C for secure products).

2. Payment Terms

a. Payments for shipping services rendered will be made on a weekly basis, based on the invoices issued by the Vendor for services provided. The Client agrees to settle these payments promptly as per the Vendor's payment schedule (T&C for Payment).

3. Delays, Extra Charges, and Parcel Hold

a. Delayed Shipments: Any delay caused by the Client, including but not limited to incorrect or incomplete shipping information or failure to meet pickup deadlines, will incur additional charges for the extended service time.

b. Parcel Holds: If a shipment is held due to a delay caused by the Client (e.g., incorrect documentation, non-payment, or address issues), the Vendor reserves the right to charge holding fees for the duration the parcel is on hold.

4. Weight Discrepancies

a. In the event that the actual weight of a shipment exceeds the weight provided by the Client, the Vendor will apply extra charges based on the additional weight, as per the charges levied by the courier company. The Client will be notified of these charges and must make payment accordingly.

5. Claims for Lost, Damaged, or Non-Delivered Shipments

a. Claim Timeframe: In the event that a shipment is lost, damaged, or not delivered, the Client must raise the claim within 48 hours of receiving shipment status updates from the Vendor. The Client acknowledges that claims made after 48 hours will not be considered.

b. Evidence Requirements: To initiate a claim, the Client must provide unboxing videos and packing videos as proof of the condition of the goods at the time of receipt. Failure to submit the required videos within the stipulated time frame will result in the denial of the claim.

6. Return to Origin (RTO) Shipments

a. In cases where a shipment is returned to origin (RTO), the minimum return time for the shipment will be 20 days from the time the RTO request is made. Delays beyond this period will be handled based on the circumstances. If the courier fails to deliver your product then  you will get your refund for both charges, if customer fault then rto charges are same as forward charges.

7. Shipment Closure Time

a. The total time to resolve and close any shipment issue (including claims, returns, or other disputes) shall not exceed 60 days from the pickup date. This includes processing claims, coordinating returns, and resolving any disputes or issues related to the shipment.

8. Violation of Terms

a. Any breach of the terms set forth in this Agreement, including but not limited to non-payment, failure to provide necessary documentation (e.g., videos for claims), or failure to comply with the shipment instructions, will result in legal action by the Vendor.

b. The Vendor reserves the right to take legal action against the Client or the Client’s firm, including but not limited to claims for damages or any legal consequences arising from non-compliance with the terms of this Agreement.

9. Miscellaneous Provisions

a. Force Majeure: Neither Party will be held liable for any failure or delay in performance due to events beyond their reasonable control, including but not limited to acts of God, war, strikes, or natural disasters.

b. Amendments: Any amendments to this Agreement must be made in writing and signed by both Parties. This Agreement supersedes all prior communications and agreements between the Parties concerning the subject matter hereof.

c. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of India.

d. Dispute Resolution: Any disputes arising from this Agreement shall be resolved through mutual negotiation. In the event that a resolution cannot be reached, the dispute will be submitted to arbitration under the rules of [Arbitration Body].

Client Acknowledgment and Agreement

By signing below, both Parties acknowledge and agree to all terms and conditions outlined in this Agreement.

Client Name: ___________

Signature: ___________

Date: _____________

Vendor (Aggregator Company) Name: Peeptoon Private Limited

Authorised Signature: __________

Date: ________________